About the Role
What You'll Do:
As our Finance & Student Services Officer, you will:
Student Financial Management
Manage student accounts, tuition payments, and payment plans
Monitor outstanding balances and financial holds
Prepare invoices, receipts, statements, and financial clearances
Maintain accurate financial records using Zoho Books
Revenue Protection
Follow up on overdue tuition and payment commitments
Work with students and parents to establish payment arrangements
Help improve tuition collection while maintaining positive relationships
Student Services
Respond to student enquiries via phone, email, WhatsApp, and online platforms
Assist with registration, programme information, payments, and administrative requests
Coordinate appointments and provide exceptional customer service
Registrar & Records
Maintain confidential student records
Process transcripts, enrolment letters, graduation clearances, and verification requests
Ensure institutional records remain accurate and up to date
Admissions Support
Process applications and supporting documents
Coordinate applicant onboarding and enrolment
Help prospective students navigate the admissions process
Reporting & Administration
Prepare weekly financial reports and debt analysis
Support the Dean with student communications and administrative follow-up
Develop automated workflows that improve efficiency and reduce manual work
Requirements
We're Looking For Someone Who Is:
Highly organized with exceptional attention to detail
Excellent at customer service and relationship building
Confident communicating both verbally and in writing
Comfortable handling confidential information
Able to manage multiple priorities in a fast-paced environment
Professional, dependable, and solution-oriented
Proficient with Microsoft Office and comfortable learning new digital systems
Experience with accounting software (Zoho Books or similar) is an asset
About the Company
At AcademiX, you'll become part of a forward-thinking institution committed to innovation, student success, and continuous improvement. You'll work with a passionate team dedicated to delivering an outstanding educational experience while helping shape the future of online learning in the Caribbean.